Frequently asked questions, answered.
Do you offer a Free Trial?
Yes. TurboHire offers a free trail after understanding the needs of the user. Request a demo to see if you are eligible for a Free Trial. A Free Trial period will be set, and You will be given access to all the features provided by TurboHire platform. We want to make sure that you can get TurboHire working to your satisfaction before we ask you to pay
Do I need a card during my free trial?
No. You won’t need a card during your free trial. You will have access to all the features that are available in the basic package.
What features are available during my free trial?
During your free trial, you will have access to all the features that are provided by the TurboHire platform.
What happens at the end of my free trial?
At the end of your free trial, you will have to enter a valid payment method and will be charged based on the plan and you selected. After signing-in to your account, you will have access to your data again.
If I add a payment method during the free trial, what happens to my remaining free trial days?
If you add a valid card while you are still in your free trial, you will not lose the value of the days you have left. You will be billed once the remaining days are over.
Are there any discounts on the pricing?
Yes, TurboHire provides discounts to non-profit organizations, educational institutions, and large Enterprises. There is also discount based on the period of subscription. The longer the period of subscription, lower the price gets. Contact email@example.com for personalized pricing.
Do I need to enter my credit card details to sign up?
No. You can sign up without entering your credit card details. However, if you wish to use it beyond the trial period or pro package features of TurboHire, you need to subscribe to a plan and enter your payment method.
Can I change my subscription plan at any time?
Yes. You can change your subscription plan at any time depending on your needs. You can conveniently upgrade, downgrade your subscription anytime according to your hiring requirements or cancel anytime with no hassles, no strings. All you need to do is talk to our customer support and we will do the rest. Your account will be billed on pro-rata basis.
What type of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal. At this time, we only accept payments online, so we will not be able to accept purchase orders over the phone. All payments follow INR or USD pricing.
Who are typical TurboHire users?
The TurboHire products can be used throughout your organization. HR departments are the main users as they are responsible for most of the recruiting process. But other team members are often given limited-privilege roles in the system to improve the interview management and feedback process.
Why should I switch to TurboHire when email and spreadsheets are free?
TurboHire saves time and money. Our products are a centralized location where you can store all important job and candidate information. You can automate time consuming and redundant tasks and easily review recruiting tactics that may or may not be working. It integrates with other HRMS tools you may be relying on and improves the job efficiency of you and your department.
What languages are supported?
What onboarding services does TurboHire provide?
Set-up process is easy, and you can be up and running in a few days. You’ll be guided through getting your TurboHire account running through video tutorials and consultative calls with our Customer Service team to make sure you are making the most of your new products.
Will I be charged a setup fee?
Yes. There is a one-time setup fee for any of our plans. Your account will be ready to use as soon as the process is complete.
What happens when I request a demo?
The request a demo button redirects you to a Contact Us page where you fill in your details for us to communicate. Once this is done, our team will get back to you and provide a demo of all features and solutions.
Can I import my existing candidates to TurboHire Platform?
Yes. In Addition, TurboHire offers rich tools to extract resumes from your inbox and other databases. Contact us for more details.
Do you have any contracts or cancellation fees?
No.We do not have cancellation fees or contracts. You can cancel whenever you want. If you cancel, you’ll be billed for the current period, but you won’t be billed again.
You can cancel your subscription at any time, but we cannot issue refunds or credits for partial use of service or the amount of time left in your subscription.
Yes, your data is 100% safe with us. The safety and security of your data is our #1 priority. That’s why our facilities feature stringent security and monitoring systems. We use industry standards to keep the data secure. Our robust network security system employs the latest encryption and intrusion detection/prevention technologies.
You do! It’s your data after all! We want you to be with TurboHire because you love using our product, not because your data is stuck in it. You can export all your information from our platform any time you need.
What level of support do you offer?
We have a variety of support options available to our esteemed customers. Support can be found via Frequently Asked Questions, telephonic & email support, and video tutorials. We also help every new customer with onboarding events to help speed up your learning about the tool and address any initial questions you may have.
Who do I contact for support?
We are here to solve all your queries. If you face any difficulty while using the platform or If you have questions about TurboHire or the signup process, you can email us at firstname.lastname@example.org
Can we have a dedicated Account Manager?
We take care of every customer through our system systems. Depending upon subscription chosen, we may provide a dedicated Account Manager to support you.